Terms of Service

Arkhelm Online Terms of Service (Closed Beta Test Period)

Version cbt-9 (1 November 2026) · Provider: Arkhelm Studio · Section 3 matches the diamond top-up terms on the in-game "Top up Diamonds" page (version topup-cbt-15)

Last updated: 1 November 2026 (Section 3: topping up diamonds = prepaying in-game currency + top-up packs + early-player promotion · first top-up x2 · monthly diamond card + cumulative top-up rewards · Link payments accepted · trade hold only for new cards · chargebacks recalled including from later recipients)

1. Service Provider and Acceptance

• Arkhelm Online (the "Game") is operated by SD, the developer of the game, and provided by Arkhelm Studio (the "Service Provider").
• By signing up or playing, you confirm that you have read and accepted these Terms and the Privacy Policy
• Users under 18 must have parental consent before signing up and playing.

2. Closed Beta Test Period (CBT)

• The game is under development and may contain errors. Servers may go down for maintenance or crash without prior notice, and stats, systems, and items may change at any time.
• Character data, levels, items, and in-game money may be reset during testing and, as planned, will be wiped when the CBT ends. Progress in this round will not automatically carry over to the official launch.
• The Service Provider may limit the number of players or invite only selected players.

3. Diamond Top-Ups (Prepaying for In-Game Currency) During the CBT, and Refunds

• "Diamonds" are in-game currency for buying items in the Item Mall. Topping up diamonds means prepaying to buy diamonds from the Service Provider at a fixed rate of 1 baht = 10 diamonds. Diamonds cannot be exchanged back into money or transferred to others · The game can be played without topping up, and topping up has no effect on eligibility to take part in testing.
• Every account receives1,000 free test diamondsto try the shop when your character reaches Lv15 in both CBT round 1 and round 2 (not real money, wiped after CBT)
• Paying by card or Link (Stripe’s wallet linked to a card): diamonds can be used right away · For a card without a successful top-up at least 7 days old (and Link every time): tradable/sellable items bought with those diamonds (e.g. diamond cards, costumes, random eggs) can be traded, put in a stall or listed on the Market for others after 3 days (you can use them yourself right away) · Cards with a successful top-up at least 7 days old and no refund request are exempt · PromptPay is exempt
• Payments reversed or refunded through a bank/card issuer (chargeback): the account used to top up is suspended, and diamonds, items or in-game money from that payment may be recalled including from players who received them later (buyers who paid normally get back the in-game money they paid, as far as it can be recovered from the source account)
• Diamonds can be topped up on the "Top Up Diamonds" in-game only (Stripe · PromptPay or card/Link). You must read and accept the diamond top-up terms on that page before paying. The provider does not accept transfers to personal accounts and does not sell diamonds through other people
• Diamond top-up by amount: After a successful payment, diamonds are credited to your account immediately at 10 diamonds per 1 baht, plus a 20% bonus on the first 10,000 baht of cumulative top-ups per account (maximum bonus 20,000 diamonds). Any amount beyond that earns 10 diamonds per baht with no bonus · Minimum 50 baht, maximum 10,000 baht per payment. For example, topping up 12,000 baht in total = 120,000 + 20,000 = 140,000 diamonds.
• First top-up x2: an account’s first diamond top-up gets bonus diamonds equal to the diamonds bought (up to 2,990 diamonds, e.g. top up 35 THB = 350 + 350 bonus), once per account, per card and per Google account · Guest accounts are not eligible · top-up packs do not count · these bonus diamonds are free diamonds and cannot buy diamond cards · a refund or chargeback of that payment removes the bonus diamonds
• Top-up packs: You immediately receive the diamonds and items shown in the pack. Items are sent to the character's mail, are account-bound, and cannot be sold, traded, or listed on the market · Each pack can be purchased once per account. Limited-time offers expire as shown · If the entitlement was already used while you were paying (for example, paying twice from two pages), you receive diamonds equal to the price you paid instead · Random-draw eggs in a pack show their drop rates before you pay.
• Monthly diamond card: get the diamonds shown right away + daily diamonds when you log in during the days shown; days you don’t log in give nothing and don’t accumulate. Daily diamonds are free diamonds (cannot buy diamond cards). Buying again extends the remaining days
• Cumulative top-up rewards: reaching the tiers shown with your weekly (Monday–Sunday) and monthly top-ups (Thai time) sends account-bound items to your mail automatically; if a refund drops the total below a tier, that tier’s items are taken back
• Diamonds, items, and VIP obtained during the CBT can be used only during the CBT and are wiped along with character data when the CBT ends. · If data is wiped between Round 1 and Round 2, the diamonds from diamond top-ups will be refunded in full, and the diamonds and items in packs will be delivered again · Your account's top-up history is recorded separately andis not wiped
• First-Generation Player Promotion When the game officially launches (OBT), to the game account used for the top-up: (a) CBT diamond top-ups receive diamondsonce moreat the same rate (10 diamonds per baht + 20% bonus on the first 10,000 baht of cumulative top-ups); (b) packs purchased during the CBT receivethe items in the pack once more (excluding the diamonds in the pack, and without diamonds based on the amount paid); (c) the title "First-Generation Top-Up Player" from the time of successful payment (no stat bonuses); (d) rewards based on cumulative top-up amount, counting both diamond top-ups and packs, with details announced before the official launch · Free test diamonds are not counted.
• Refunds: as required by law, and for duplicate payments or wrong amounts caused by a system error (refunded through Stripe to the original payment method · how to request: see Refund and Delivery Policy) · If a payment is refunded or charged back, the system takes back the diamonds, items, VIP and titles from that purchase. Items already taken out of mail are deducted as diamonds at shop price. If there are not enough diamonds, the balance goes negative and Item Mall purchases are blocked until it is positive again · the early-player promotion for that purchase is cancelled
• Users under 18 must have a parent or guardian pay, or obtain parental consent before topping up diamonds. Pressing pay is deemed to confirm that consent has been given.
• If anyone falsely claims to sell diamonds or charges money outside the "Top Up Diamonds" page, please report it to the staff through the “Report Problem / Feedback” button in the game (Menu > System), or on Discord https://discord.gg/FFwXN7d8m if you cannot log in.
• Tester rewards (tiers based on the level reached, and a small amount of diamonds for bug reports accepted by the team) are distributed at OBT as announced in the game. The team decides which reports are accepted. These rewards have no cash value and cannot be exchanged for money.

4. Player Accounts

• You are responsible for keeping your password safe. Do not let others use your account.
• Do not buy or sell accounts, characters, items, or in-game money for real money outside the game's own systems (RMT).
• The Service Provider may suspend or delete accounts that violate these Terms, without returning in-game items. Diamonds topped up and top-up history are handled under Section 3, unless they were obtained through cheating or unlawful payment.

5. Prohibited Conduct

• Using cheat programs, modifying the game client, or exploiting bugs (if you find a bug, please report it via the “Report Problem / Feedback” button in the game (Menu > System)).
• Using bots or programs that play on your behalf, other than the Auto system provided by the game.
• Attacking the servers or causing them to malfunction.
• Using abusive language, harassing, discriminating, deceiving, or sending messages that disturb others, or choosing inappropriate names.

6. Intellectual Property

• The artwork, sound, names, systems, and content in the game belong to the Service Provider. In-game items and money are rights of use within the game, not property that can be exchanged for money.

7. Limitation of Liability

• The Service Provider provides the service "as is" (especially during the test period) and does not guarantee that it will be free of errors or data loss, unless the law provides otherwise.
• We cannot guarantee uninterrupted service. The server may be temporarily unavailable due to attacks (e.g. DDoS), intrusion attempts, maintenance, upgrades or faults, but we will restore it as quickly as possible and always keep backups of player data

8. Changes to the Terms

• The Service Provider may amend these Terms by announcing the change in the game or through official channels. Continuing to play after the announcement means you accept the change.

9. Contact

• Administrator: SD, developer of Arkhelm Online / Service Provider: Arkhelm Studio
• Email: [email protected] (payments, refunds, accounts and personal data)
• Accounts and personal data: the “Report a problem / Suggestion” button in-game (Menu > System), the email above, or the game’s Discord group if you can’t log in
• Bug reports/suggestions: the “Report a problem / Suggestion” button in-game (Menu > System) · all channels: Contact the Team