Contact the Team

Contact the Arkhelm Online Team

Provider

• Arkhelm Online is provided by Arkhelm Studio and run by SD, the game’s developer
• Website: https://playarkhelm.com · Play: https://play.playarkhelm.com

Contact channels

• In-game (recommended): the “Report a problem / Suggestion” button (Menu > System). The team sees the account details it needs; no password required
• Email: [email protected] (payments, refunds, accounts and personal data · please include your character name)
• Discord: https://discord.gg/FFwXN7d8m (if you can’t log in, or for general questions)

What you can contact us about

• Payments, missing diamonds, duplicate payments, refund requests — see Refund and Delivery Policy
• Accounts, personal data, account deletion — see Privacy Policy
• Bug reports, players breaking the rules, or anyone pretending to sell diamonds outside the in-game "Top up Diamonds" page

Be careful

• The team never asks for your password, card number or OTP code, and never sells diamonds through individuals or personal bank accounts